Our Promise
Refund & Cancellation
Policy
We want every experience with Sudlersville Meat Locker to be straightforward and fair. Here's everything you need to know about cancellations, refunds, and storage fees.
Cancel an Order
Cancellation Policy
Online Order Cancellations
Must be before order preparation
You may cancel an online order as long as it is before we prepare your order for pickup at our store location. Once your order has entered preparation, it cannot be cancelled.
To Cancel Your Order
Call us at (410) 438-3106 and we will issue a refund. Please have your order number ready when you call.
Key Requirement
Cancel Before
Order Preparation
Once our butchers begin preparing your order, cancellation is no longer possible. Call early to avoid any issues.
Call Hours
Mon–Fri 9AM–5PM
Sat 8AM–1PM
Product-Specific Cancellation Restrictions
In cases where cancellations are not accepted or are accepted only within a specific date range, this information will be clearly included with the product information in our online shop. Please review individual product details before placing your order.
Getting Your Money Back
Refund Process
We make refunds simple and straightforward. Here's how the process works from start to finish.
Call to Cancel
Contact us at (410) 438-3106 before your order is prepared to initiate a cancellation and refund request.
We Verify & Confirm
Our team confirms your order status and verifies that it qualifies for cancellation before the refund is issued.
Refund Issued
Once confirmed, we will issue your refund back to your original payment method. Please allow standard processing time.
Refund Method
Refunds are returned to your original payment method used at the time of purchase.
Processing Timeline
Please allow 3–7 business days for the refund to appear depending on your bank or card issuer.
Important Notice
Storage Fee Policy
Processing Orders
Meat Processing Cutting Orders
A storage fee of $5.00 per day is charged for meat processing cutting orders not picked up within 3 business days of completion. Please make arrangements to collect your order promptly after we notify you it is ready.
Storage Fee
$5
per day
After 3 business days from completion
We'll Call You
We will notify you by phone when your meat processing order is ready for pickup.
3 Business Day Window
You have 3 business days from completion to pick up your order at no additional charge.
$5.00 Per Day After
A $5.00 daily storage fee applies for every day beyond the 3 business day pickup window.
At a Glance
Policy Summary
A quick reference to our key policies for your convenience.
Cancellation Window
Any time before your order enters preparation at our store.
After Order Preparation Begins
Cancellations are not accepted once your order is being prepared.
Refund Issuance
Refunds issued to original payment method. Allow 3–7 business days.
Storage Fee (Processing Orders)
$5.00 per day if not picked up within 3 business days of completion.
We're Here to Help
Questions About Your Order?
Don't hesitate to reach out. Our team is happy to assist with any questions regarding cancellations, refunds, or your order status.
Ready to Shop?
Browse Our Premium Meats
Now that you know our policies, explore our selection of locally sourced premium cuts and specialty items.